Payment Terms
At Algae Aura, we accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover) via WooCommerce Payments.
PayPal.
Apple Pay and Google Pay (on supported devices).
Payment must be completed at the time of purchase. All transactions are encrypted and secure. If your payment is declined, the order will not be processed.Shipping Policy
We ship orders within 3 business days of receiving payment.
Shipping Methods: All orders are shipped via USPS. FedEx options will be available soon.
Estimated Delivery Time: Typically, orders arrive within 3-5 for domestic shipments.
Shipping Rates: Shipping charges are calculated at checkout based on the shipping address. Free Shipping may be offered.
We currently ship to United States only.
Returns and Refunds
We are committed to your satisfaction. If you are not completely happy with your purchase, you may return the product under the following conditions:
Eligibility: Returns are accepted within 14 days of delivery for unused and unopened products in their original condition.
Process:
Email us at contact@algaeaura.com with your order number to request a return authorization.
Ship the product back to us at your expense.
Upon receiving the returned product, we will process your refund within 5–7 business days.
Non-Refundable Items: Used or opened products cannot be refunded.
Privacy Policy
Your privacy is important to us. We collect and use your personal information solely to process your orders and provide a seamless shopping experience. For more details, please review our full Privacy Policy here.
Order Cancellation
Orders can be canceled within 24 hours of placement if they have not yet been shipped. To cancel an order, email us at [email address]. Once an order has shipped, it cannot be canceled.
Liability Disclaimer
Algae Aura’s products are intended for external use only. Always perform a patch test before using any new skincare product. We are not liable for any adverse reactions resulting from misuse of our products.
Contact Information
If you have questions or concerns about our policies, feel free to contact us: contact@algaeaura.com